HealthAccess - Nursing Services - Calea Canada

Calea’s national team of dedicated nurses support our specialty drug services, patient compliance and retention programs by providing patient home visits for self-administration training, health education, and home administration of therapy. We

bring quality services to patients within the comfort of their own home or care facility.

Patient home visits

Drug self-administration training and education
Specialized drug administration (subcutaneous injections, Intra muscular, intravenous infusions)
Health education and monitoring

Clinic support

Nurses regularly visit clinic or doctors’ offices to help manage and schedule patient injections or infusion therapies
Calea partners with medical clinics to establish a private clinic network.
Our nurses support the medical clinics for therapy administration.

Pharmacy health promotion days

Patient screening
Health education to support product marketing and pharmacy goodwill.
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Parenteral Nutrition
Calea HomeCare™ / Therapies / Parenteral Nutrition

Total Parenteral nutrition (TPN) is the intravenous administration of a complete nutritional solution containing carbohydrates, proteins, fats, vitamins, minerals, and water. The intravenous (IV) catheter delivers the nutrients directly into the blood stream, bypassing the gastrointestinal system.

Since the early 1980s, Calea has made it possible for home TPN clients to lead normal lifestyles.

Calea’s healthcare professionals work in partnership with healthcare teams to provide clients with the training, supplies, and ongoing emotional or technical support necessary to manage their TPN therapy at home. Calea HomeCare supports the home TPN community through its efforts with the Canadian Society of Nutritional Support, the Canadian Parenteral and Enteral Nutrition Association (CPENA), the “Oley” Foundation, and the American Society of Parenteral and Enteral Nutrition (ASPEN).

Our pharmacists are an integral part of the home TPN Clinical Team and attend weekly nutrition clinics at several major teaching hospitals.

TPN Service Features:

Customized TPN solutions for each patient

Home delivery of all necessary solutions, supplies, & equipment

Regular follow-up by customer service representatives to ensure continuity of supplies

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Pain Management
Calea HomeCare™ / Therapies / Pain Management

Many people suffer from chronic pain. Controlling severe pain requires a specialized progressive approach. Since 1992 Calea has supported clients with their pain management.

Calea provides expert pain and symptom knowledge to physicians and consumers. Our pharmacists are experts in current, evidence based pain and symptom supportive protocols for cancer and other progressive diseases. We bring extensive knowledge, experience and support for optimal pain management into the home environment.

Leading the way in 2001, Calea embarked on a new PalliativeCare initiative to focus on the intense last months of the supportive care continuum. Calea recognized the strong need in the community to provide a comprehensive, specialized service. Calea PalliativeCare is the only healthcare company in Canada that offers these services.

The pain management services that Calea HomeCare has provided over the past 10 years have proven to be very complimentary to our new clinical initiative - Calea PalliativeCare.

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Introduction to Calea HomeCare
Calea HomeCare™ / About Calea HomeCare / Introduction to Calea HomeCare

Calea’s HomeCare division provides a broad and diverse range of intravenous therapies, nutritional services and medical supplies to meet the needs of clients requiring long term or temporary care.

Calea HomeCare works closely with clients and their healthcare team throughout all stages of their therapy. We collaborate with physicians, nursing agencies, hospitals, and provincial homecare organizations, as well as government and private payors and insurers.

Calea HomeCare is proud to have achieved accreditation by the Canadian Council on Health Services Accreditation (CCHSA).

Calea HomeCare is dedicated to providing the highest quality clinical and operational service to our customers. Our highest priority is to optimize the safety and effectiveness of our clients’ medical therapies.

We support a wide range of therapies including:

Full Range of Intravenous Infusion Therapies
Parenteral Nutrition
Enteral Nutrition
Pain Management
Wound Management
General Medical Supplies
Our Support Services include:

Pharmacy Support
Knowledgeable Customer Service and Product Support
Nurse Clinicians
Drug Information Center
Direct-to-Home Delivery
Waste Management
Services provided by Calea HomeCare can vary according to provincial legislation.

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Full Range of Infusion Therapies
Calea HomeCare™ / Therapies / Full Range of Infusion Therapies

Infusion therapy has become an increasingly common homecare treatment. The vast majority of Calea’s homecare patients, from infants to the elderly, receive some form of injectable therapy.

Calea has been providing home infusion services to Canadians since 1984.

We coordinate the preparation and delivery of all required medications, supplies and equipment for short-term or long-term injectable treatment. We also provide clients and their healthcare team with all the necessary information and customer support for their infusion therapy.

Calea HomeCare specializes in a full range of infusion therapies, including;

Antibiotic Therapy

Antiviral/Antifungal Therapy

Chemotherapy

Hydration Therapy

Pain Management

Total Parenteral Nutrition

Chelation Therapy

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Wound Management
Calea HomeCare™ / Therapies / Wound Management

In the early 1960s, healthcare providers became aware of the benefits of moist wound healing. Since that time, many products have been developed that promote wound healing and reduce pain, scarring, and infection. These products help to optimize healthcare practitioners’ time and resources, and promote an improved quality of life for affected individuals.

About Calea HomeCare Wound Management Services:
Calea carries an extensive inventory of products to assist in providing optimal wound care. The best wound care needs to be combined with treatment of the underlying cause. Both the patient and the caregiver play an active role in treatment. Calea discusses pain control, quality of life and any other relevant issues with the affected parties, to ensure that the patient complies with the treatment regimen.

Wound care program highlights:

Multidisciplinary hospital and community partnerships

Standardized methods used to treat wounds by type

Standardized product list selected by community and hospital clinicians

Individualized care plans for each client and specific wound type

Comprehensive telephone co-ordination and support for clients and caregivers

Wound Specialist Consultants available

Emphasis on prevention, assessment, treatment, and education

Clinician Seminars

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Enteral Nutrition
Calea HomeCare™ / Therapies / Enteral Nutrition

Enteral nutrition is the administration of nutrients in a liquid form directly into the gastrointestinal (GI) tract. Calea HomeCare provides enteral solutions, tubing, pumps and all other ancillary supplies to support home tube feeding clients.

Calea Customer Service Representatives CSRs) are available to assist patients and families in ordering enteral supplies and coordinating home delivery, to ensure that clients always have an adequate supply on hand. In Ontario, Calea is an ADP (Assistive Devices Program) authorized vendor.

Calea Enteral Nutrition Support Services for clients and healthcare providers include:

24 hour a day access to pharmacists

Clinical pharmacy consultations

Nurse Clinicians

Patient and healthcare provider education

Knowledgeable product support

Direct to home delivery/pick-up

Medical waste disposal (where applicable)

To place an order please contact us

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Quality and Service Excellence
Calea HomeCare™ / Our Quality and Service Excellence / Quality and Service Excellence

Calea has set the benchmarks for quality and service. Calea routinely delivers custom-prepared patient-specific medications, supplies and equipment to patients in their homes four hours after receipt of an order.

Before preparing and delivering compounded medications Calea reviews prescriptions for clinical appropriateness, compounds the medication in its GMP Class 10,000 clean room, reviews the supply order for completeness and prepares any required equipment.

As the recognized leader, Calea HomeCare is dedicated to providing the highest quality products and client service levels. Calea is proud to have achieved the highest recognition: accreditation by the Canadian Council on Health Services Accreditation (CCHSA).

Moreover, a recent independent survey of past and present clients found that 98% of clients were either satisfied or very satisfied with Calea’s service. Calea's commitment to quality and operational excellence is demonstrated by its:

Meticulous and rigorous operating procedures
State-of-the-art compounding facilities and production systems
Continual investment in process innovations and employee training
Maintenance of one of the world's largest databases on IV drug stability.

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Support Services
Calea HomeCare™ / Support Services / Support Services

Calea HomeCare has a wide range of services to support both patients and healthcare providers. Our highest priority is to optimize the safety and effectiveness of our clients’ medical therapies.

Pharmacy Support:
Calea pharmacists are available to meet the needs of clients and healthcare professionals. Our Pharmacists review and process prescriptions, counsel patients on their therapy, and provide expert clinical advice.

Customer Service:
Calea Customer Service Representatives (CSRs) help to co-ordinate service to clients and schedule your home deliveries. They make sure your orders are accurate and your service is hassle-free. They are familiar with all our products and can answer any of your questions.

Nurse Clinicians:
These Calea professionals provide comprehensive information about many different types of home therapies, as well as advice about specific medical supplies and equipment.

Drug Information Center:
Calea maintains an extensive library of IV (intravenous) stability information.. Our drug information database contains information on reconstitution, compatibility, stability, dilution volumes, administration times, potential hazards, side effects and dosages.

Direct-to-Home Delivery:
Calea delivers the products ordered for each patient directly to client’s homes.

Waste Management:
Calea can pick-up supplies that are no longer needed, and can retrieve medical waste for safe disposal (subject to provincial regulations).

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Medical Supplies
Calea HomeCare™ / Therapies / Medical Supplies

Calea HomeCare carries a wide range of medical supplies including wound management supplies, ostomy, and incontinence products, and general medical supplies.

Medical Supplies:

Transparent tapes and dressings

Hydrocolloids, alginate and absorptive dressings

Hydrogels

Skin cleansers and barriers

Wound treatment solutions

Foam and sponge dressings

Charcoal and composite dressings

Adherent and non adherent dressings

Compression bandages

Sponges and packing

Debriding agents

Splinting devises and foams

Ostomy and urinary products

Incontinence supplies
To place an order please contact us at: info@calea.ca

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24/7 Contact Centers
Calea HealthAccess™ / Our Contact Centers / 24/7 Contact Centers

HealthAccess 24/7 Contact Centers are staffed by registered nurses, dieticians, and pharmacists, These highly qualified consultants are extremely knowledgeable and proficient at providing information, education, support and counseling about a variety of drug therapy programs. We also employ advanced technology to provide consumers and patients with convenient access to the information they need.

Our services include:

24/7 Healthcare Contact Center

IVR (Integrated Voice Response)

E-mail Management

Website Connectivity and Support

Data Reporting and Analysis

Fulfilment of Consumer Product Support Materials

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Reimbursement Services
Calea HealthAccess™ / HealthAccess Services / Reimbursement Services

Who is going to pay for this medication? Is the drug listed on the formulary? Will my insurance company pay for this expensive therapy?

These are the questions healthcare consumers are often faced with. Calea HealthAccess acts as a personal advocate for the healthcare consumer and a valuable resource for physicians. We work directly with government drug programs, insurance companies, employers and other payors to make it as easy as possible for consumers to receive the medication they need.

At the same time, we take reimbursement issues away from the physician’s office and deal with their patients’ inquiries for them. Calea HealthAccess provides customized reimbursement solutions & support programs including:

Reimbursement Assistance Programs

Patient Advocacy and On-line Adjudication

“Bridge” Financing

Assignment of Benefits

Co-pay Support and Compassionate Use Programs

Data Management and Reporting

Phone: 800.697.2620

Email: healthaccess@calea.ca

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Calea HealthAccess Nursing Services
Calea HealthAccess™ / HealthAccess Services / Calea HealthAccess Nursing Services

Patient home visits

Drug self-administration training and education

Specialized drug administration (subcutaneous injections, Intra muscular, intravenous infusions)

Health education and monitoring
Clinic support

Nurses regularly visit clinic or doctors’ offices to help manage and schedule patient injections or infusion therapies

Calea partners with medical clinics to establish a private clinic network.
Our nurses support the medical clinics for therapy administration.
Pharmacy health promotion days

Patient screening

Health education to support product marketing and pharmacy goodwill.

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Welcome to Calea HealthAccess
Calea HealthAccess™ / About Calea HealthAccess / Welcome to Calea HealthAccess

The pharmaceutical market is changing rapidly as consumers take more responsibility for their health care and as complex drug therapies shift from hospitals to the community. Calea HealthAccess provides support to patients to assist them in receiving optimal drug therapy.

Through its Call Center Calea HealthAccess provides consumers with access to information regarding available drug therapies. Armed with this information consumers are able to have meaningful discussions regarding treatment options with their healthcare practitioner.

For selected drugs Calea HealthAccess provides reimbursement assistance to patients who are unable to afford drug therapy. Calea HealthAccess' role is to investigate avenues of payment and assist patients in securing reimbursement.

As complex drug therapies are shifted from the hospital to the community patients may encounter difficulties including affordability, coordination of insurance, obtaining drug product and supplies, and understanding and managing side effects. Calea HealthAccess provides comprehensive patient support programs to help patients overcome these difficulties so that they can start and complete their therapies as prescribed.

HealthAccess provides a complete range of direct-to-consumer programs and patient support services that build awareness and affinity for pharmaceutical and healthcare product brands.

As a strategic partner to pharmaceutical companies and other healthcare organizations, Calea HealthAccess is able to achieve the shared goal of optimizing client care and outcomes.

Calea HealthAccess brings to its clients years of experience in the coordination and implementation of a multitude of value-added support programs, including:

Product Information and Disease Support

Patient Compliance and Retention Programs

Disease Management Programs

Medical Professional Education and Communication

Medical Information Support

Clinical Trial Recruiting and Site Selection

Adverse Drug Reactions Reporting

Reimbursement Support and Patient Advocacy

Specialized Drug Therapy Management

Drug Dispensing and Direct-to-Patient Delivery

Patient Education and Training

Drug Distribution

Phone: 800.697.2620
Email: healthaccess@calea.ca

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Specialty Drug Services: Injectable, Intravenous, and Oral Drug Therapies
Calea HealthAccess™ / HealthAccess Services / Specialty Drug Services: Injectable, Intravenous, and Oral Drug Therapies

Patients requiring injectable, intravenous, or expensive oral drug therapies may face several difficulties including; Affordability of treatment and coordination of insurance; obtaining product and ancillary supplies; managing side-effects; finding education and counseling they may need, from knowledgeable healthcare providers.

Calea HealthAccess provides comprehensive patient support programs to help patients overcome these difficulties so that they can start and complete their therapies, as prescribed. While helping the patient, these branded support programs also maximize patient acquisition and retention for pharmaceutical companies.

Our support services include;

Drug Dispensing and Preparation of IV Admixtures

Provision of Ancillary Supplies and Equipment

Direct-to-Patient Delivery

Nursing Support

Reimbursement Assistance

Patient Education and Training

Therapy Compliance

Management and Counseling

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Support and Clinical Expertise
Calea PalliativeCare™ / Support & Clinical Expertise / Support and Clinical Expertise

Calea PalliativeCare is the only healthcare company in Ontario focusing exclusively on the delivery of expert palliative care services.

Our nurses are palliative care certified internally as well as receiving on-going education and our management team has over 50 combined years of hospice and palliative care expertise. We participate in controlled studies ensuring expert knowledge accumulation and dissemination as well as best practice development of care plans and pathways.

Our pharmacists are current in the latest pain and symptom protocols for high intensity palliative therapies and welcome questions from families, nurses and physicians.

Our personal support workers receive additional training in palliative specific areas, such as communication, cultural competency and pain and symptom interventions.

At Calea PalliativeCare our focus is growing our knowledge and skills to lead palliative care to the next level in expert care delivery.

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About Calea Palliative Care Services
Calea PalliativeCare™ / About Calea PalliativeCare / About Calea Palliative Care Services

Calea Palliative Care focuses on helping people die well; to live fully until the day they die. Our expertly trained nurses and interdisciplinary support team work together to create an environment where people facing end-of-life can find meaning and purpose, ensuring a peaceful death.

Calea focuses on the family as the unit of care, providing education and interventions as necessary to give the family the confidence to move competently through the dying process. If dying at home is identified as a priority, Calea will provide the nursing expertise to make that a reality. If care is too overwhelming and dying in a facility is preferred, Calea will facilitate a transfer.

Palliative care is recognized by the College of Medicine and the College of Nurses as a specialty discipline. All the staff at Calea receive exhaustive training in the areas of pain and symptom management, interactive communication, psycho-social-spiritual dimensions of death and dying as well as focused training on cultural competency surrounding death. Our staff are well prepared to meet the unique needs presented by each patient and family regardless of the complexity.

Calea PalliativeCare
2785 Skymark Avenue, Unit 2
Mississauga, ON L4W 4Y3
Phone: 905.238.1903
Fax: 905.238.4898
Website: www.calea.ca
E-mail: palliativecare@calea.ca

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Palliative Care Services
Calea PalliativeCare™ / PalliativeCare Services / Palliative Care Services

Calea PalliativeCare offers a wide range of services to help you keep your loved one at home.

Expert palliative care nurses
Our specially trained nurses provide up to 24 hour per day of expert palliative support in the location of your choice. The nurses are trained to work with your physician or the designated palliative physician to ensure pain and other symptoms are controlled, regardless of the severity.

Healthcare Aides
You may not require the advanced skills of a certified palliative care nurse. Our trained health care aides may be able to provide the level of service you need to ensure that you can rest and maintain the family routine while your loved one’s physical needs are handled.

Education and Support
Palliative care is a nationally recognized specialty health care service. The pain and symptom management techniques as well as the cultural and communication requirements are outside the training typically presented to physicians or nurses. Our educators can provide any level of training required ensuring you or your staff are prepared to meet the rigorous demands of palliative nursing. We deliver seminars and training sessions to physicians, community groups, families, retirement and nursing homes as well as Community Care Access Centers.

Expert Telephone Support
For patients on our service, our trained staff (nurses and pharmacists) are available 24 hours a day, 7 days a week to answer your questions.

Physician Support
The nurses and pharmacists at Calea PalliativeCare have access to advice from nationally recognized palliative care physicians 24 hours per day, 7 days per week. The support we are able to offer is unmatched.

Case Coordination
We can work with you to ensure you get the most service and value from all sources: insurance policies, Community Care Access Centers, bereavement support and other community resources. If you are interested in learning more about palliative care and how Calea PalliativeCare can help you, contact us. We will be pleased to discuss our comprehensive approach to ensuring comfort and peace for your family.

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Calea: Quebec
About Calea / Contact Us Today / Calea: Quebec

QUEBEC
4847 Levy Street
St. Laurent, QC H4R 2P9
Local: 514.335.3500
Toll-free: 800.335.1345
Fax: 514.335.3400

See Also:

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Calea HealthAccess - Head Office
About Calea / Contact Us Today / Calea HealthAccess - Head Office

2785 Skymark Avenue
Unit 2, Mississauga, ON
L4W 4Y3
Phone: 800.697.2620
Fax: 877.668.6427
Website: www.calea.ca
Email: healthaccess@calea.ca

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Calea PalliativeCare - Head Office
About Calea / Contact Us Today / Calea PalliativeCare - Head Office

Calea PalliativeCare 2785 Skymark Avenue
Unit 2, Mississauga, ON L4W 4Y3
Phone: 905 238 1903
Fax: 905 238 4898
Website: www.calea.ca
Email: palliativecare@calea.ca

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Calea PalliativeCare
About Calea / Calea Service Units / Calea PalliativeCare

Calea PalliativeCare helps patients and families manage end-of-life care at home with dignity. We provide education, symptom management, nursing and counseling services, allowing individuals to live in dignity and focus on personal and family needs...

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Calea's Management Team
About Calea / Meet Our Team / Calea's Management Team

Matthew Rotenberg - Chief Operating Officer

Mr. Rotenberg is responsible for overseeing the development of Calea as a leading provider of patient-focused services to the Canadian healthcare market. This includes providing corporate direction for Calea’s three divisions: HomeCare, HealthAccess, and Palliative Care.

Mr. Rotenberg joined Calea in 2000 and has extensive experience in public accounting, manufacturing and retail sectors. His responsibilities included positions in finance, operations and general management.

Martin Esterhammer - President, Calea Health Access

Martin is responsible for identifying, assessing, and developing new business opportunities for Calea HealthAccess, as well as the ongoing development of the division’s products and services. He also works closely with clients to assist with strategic planning and program development. Martin has been with Calea for over six years and has held various senior positions with responsibility for marketing, business development, and corporate strategic planning.

Prior to joining Calea, Martin worked as a healthcare consultant at a major management consulting firm. In addition, he has over eight years experience in sales and marketing in the pharmaceutical and medical and surgical products industries.

Martin has considerable experience in developing innovative strategies and marketing solutions to support pharmaceutical and medical brands including direct-to-consumer and direct-to-patient programs. Martin holds an honours BSc. in Toxicology from the University of Toronto, as well as an M.B.A. from York University.

Adrian Kirby - Director of Sales, Home Care

As the Director of Sales Adrian is responsible for managing the Territory Managers in Ontario, Quebec, British Columbia and Alberta, as well as the Inside Sales Representative and Clinical Consultant positions. Additional responsibilities include sales-related activities in the Health Access and Palliative Care divisions as well as business development.

Since joining the company in 1993, he has been actively involved in key account management when the development and implementation of innovative IV and TPN programs are required.

Adrian has accumulated extensive experience in providing cost-effective, clinically superior solutions in the provision of drug delivery systems, equipment and supplies for use in current and planned therapies.

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December 01, 2002 - New President of Calea HealthAccess Appointed
About Calea / News and Seminars / December 01, 2002 - New President of Calea HealthAccess Appointed

Calea Ltd. Release December 1, 2002

Mr. Matthew Rotenberg, the recently appointed C.O.O. of Calea, is pleased to announce the appointment of Mr. Martin Esterhammer as President of Calea HealthAccess.

Mr. Esterhammer brings a wealth of expertise and experience to his new role. During his seven year tenure with Calea, he has held various senior positions with responsibilities for marketing, business development and corporate strategy. Always at the forefront of new business ideas, Martin has taken a leading role in the development of the Calea HealthAccess business. By providing expert strategic planning and program development concepts to Pharmaceutical customers, he has been influential in putting Calea HealthAccess at the vanguard of this emerging market.

Prior to joining Calea, he worked as a healthcare consultant at a major management consulting firm and spent a total of eight years in sales and marketing in the pharmaceutical, medical, and surgical products industries. Mr. Esterhammer has considerable experience in developing innovative strategies and marketing solutions to support pharmaceutical and medical brands including direct-to-consumer and direct-to-patient programs. He holds an honours BSc. in Toxicology from the University of Toronto and a M.B.A. from York University.

Calea is the leading Canadian provider of client-focused, home healthcare products and services and pharmaceutical support programs. Calea HealthAccess provides a complete range of direct-to-consumer programs and patient support services that build awareness and affinity for pharmaceutical and healthcare product brands. As a strategic partner to pharmaceutical companies and other healthcare organizations, Calea HealthAccess is able to achieve the shared goal of optimizing client care and outcomes.

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September 01, 2001 - Calea Name Change and Fall Newsletter
About Calea / News and Seminars / September 01, 2001 - Calea Name Change and Fall Newsletter

After nearly two decades known as the homecare industry leader, Caremark, we decided to change our name to accurately reflect our growth and expansion as a care leader in Canada.

To view a pdf of our fall newsletter with more information about our new name click here.

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Calea HomeCare
About Calea / Calea Service Units / Calea HomeCare

Responding to the shift in healthcare delivery from hospital to home, Calea HomeCare delivers medications, supplies, equipment and technical support to tens of thousands of Canadians...

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Calea HealthAccess
About Calea / Calea Service Units / Calea HealthAccess

Calea HealthAccess provides consumer marketing and patient support services to pharmaceutical and healthcare product companies. We help build brand awareness among patients and providers...

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Website Disclaimer / Website Legal Disclaimer / WEBSITE DISCLAIMER

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